Privacy Policy
Introduction
EB Chat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
Information Collection
We collect several types of information from and about users of our services, including:
- Personal identifiers such as name, email address, phone number, and company information.
- Customer conversation data from integrated channels (WhatsApp, Instagram, Messenger, etc.).
- Usage data including how you interact with our platform.
- Device information such as IP address, browser type, and operating system.
Information Usage
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services.
- Processing and completing transactions.
- Sending administrative information, updates, and marketing communications.
- Analyzing usage patterns to enhance user experience.
- Training and improving our AI systems to better serve your needs.
Information Protection
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
Information Sharing
We may share your information in the following situations:
- With service providers who perform services on our behalf.
- To comply with legal obligations.
- To protect and defend our rights and property.
- With your consent or at your direction.